Orders are prepared in the order they are received. Processing time can vary based on product type, order size, and seasonal demand.

• Orders with multiple items may ship separately from different warehouses.
• Once your package ships, tracking information will be sent by email when available.
• If you need help with tracking or delivery, email support@theyesmoment.com.

For destination coverage, shipping timing, and delivery notes, please review our Shipping Policy.

For return eligibility, refunds, damaged items, or missing items, please review our Refund and Returns Policy.

If you need order support, email support@theyesmoment.com.

Our wedding flowers and decor are intended for decorative use. Because screen settings, lighting, and handmade floral styling can vary, slight differences in color, shape, and arrangement may occur.

• Keep items away from open flame and high heat.
• Adult supervision is recommended around children and pets.
• If you have material sensitivities, avoid prolonged direct skin contact.