Order Processing

We process wedding flower and decor orders in the order they are received. Most in-stock orders are prepared within 2 to 5 business days. During seasonal peaks, custom requests, or large event orders, processing may take longer.

If an item is temporarily unavailable or needs extra preparation time, we will contact you by email before shipment.

Shipping Destinations

At this time, checkout shipping rates are configured for the United States, the United Kingdom, and Australia.

If you need delivery to another country, please contact us before placing your order so we can confirm whether shipping is available.

Shipping Charges

Shipping charges are calculated at checkout based on the destination and the quantity of products in your order. Oversized or higher-volume floral items may require additional shipping cost because of parcel size.

Estimated Delivery

Delivery timing depends on destination, local carrier performance, customs handling, and seasonal demand. Delivery estimates shown by the carrier are not guaranteed delivery dates.

For wedding or event orders, we strongly recommend ordering early and allowing buffer time before your event date.

Order Tracking

Once your order ships, we will send tracking information by email when available.

Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays, losses, or additional costs caused by incorrect address details supplied at checkout.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at support@theyesmoment.com and include your order number plus clear photos of the package and items received.