Returns

If you would like to request a return, please contact us within 7 days of delivery at support@theyesmoment.com with your order number and the reason for the request.

Returned items must be unused, unwashed, and in their original condition and packaging.

Non-Returnable Items

Custom products, special-order items, event-date rush items, and products showing signs of use are not eligible for return unless they arrived damaged or incorrect.

Damaged, Incorrect, or Missing Items

If your package arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery and include clear photos of the outer package, shipping label, and affected items so we can review the issue quickly.

Refunds

Approved refunds will be returned to the original payment method. Processing time depends on your payment provider and bank.

Shipping charges are non-refundable unless the return is caused by our error or a confirmed damage issue.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Once an order has entered production, packing, or shipment, cancellation may no longer be possible.

Contact

For return and refund questions, email support@theyesmoment.com.